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Shipping & Payments

All shipping times are estimates and refer to working days.

We only ship to mainland Europe excluding the UK.
If you need more answers please see our FAQs or contact us by email and we will be happy to assist you.

SHIPPING TIMES AND COSTS

Extra CEE rates are net of customs charges that will be handled at quotation.
Any new countries, foreign islands and minor Italian islands will be handled by quotation.

AREA	RATES	DELIVERY TIME
Netherlands	13,50 €	4 Days
Austria	13,50 €	4 Days
Belgium	13,50 €	4 Days
Croatia	17,20 €	4 Days
Czech Republic	15,70 €	4 Days
Denmark	15,70 €	5 Days
Estonia	21,70 €	5 Days
Finland	21,70 €	5 Days
France	13,50 €	4 Days
Germany	13,50 €	4 Days
Greece	21,70 €	4 Days
Hungaria	15,70 €	4 Days
Iceland	61,80 €	5 Days
Ireland	21,70 €	5 Days
Italy	7,00 €	1 - 2 Days
Latvia	21,70 €	5 Days
Lithuania	21,70 €	5 Days
Luxembourg	13,50 €	4 Days
Norway	61,80 €	6 Days
Poland	15,70 €	4 Days
Portugal	15,70 €	4 Days
Romania	21,70 €	4 Days
Slovakia	15,70 €	4 Days
Slovenia	15,70 €	4 Days
Spain	14,00 €	4 Days
Sweden	13,50 €	5 Days
Switzerland	61,80 €	6 Days

PAYMENT METHODS

Sea Shepherd Store Italia accepts the following payment methods:

Credit Card: Visa, Maestro, MasterCard, American Express, Visa Electron.
Quick Checkout: Shop Pay, Google Pay, Apple Pay. They allow you to securely save your card information so you don't have to re-enter it for future purchases.
PayPal: shop easily online without having to enter your credit card information on the website. To open a PayPal account, visit paypal.com.
iDeal and Bancontact: secure payment methods via direct bank transfer.
Satispay: allows you to accept payments in a fast, secure, traceable and convenient way.

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CUSTOMER SERVICE

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SHIPMENTS

SHIPMENTS IN ITALY within two working days

PAYMENTS

We accept the following payment methods:

Credit Cards: Visa, MasterCard, American Express, Visa Electron.

Fast Checkout: Shop Pay, Google Pay, Apple Pay.

PayPal: buy easily online without having to enter your credit card details.

iDeal and Bancontact: secure payment methods via direct bank transfer.

RETURNS AND EXCHANGE OF GOODS

For all exchange or refund requests, please see our returns policy.

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Size change:

You can only request a size exchange for the exact same product you have purchased. Before requesting a size exchange make sure that the size you are requesting is available in our store.

In order to make a size change you must fill out the form here.

The return shipment of the product is paid for by the customer, the subsequent shipment of the product size change is paid for by the store. Once we receive the item, we will proceed with the exchange if and only if it is not damaged.

Returns:

We only accept returns if the goods are deemed to be defective.

In such cases, it is possible to return the item which, subject to verification and approval, will result in the issue of a voucher of equal value to the returned product to be used within one year.

Items must be returned including all "tags" and "labels", in the same condition in which they were sent. In addition, the returned products must not be damaged, stained, washed, altered, worn or used. If these conditions are not met, the return cannot be accepted.

Thank you for contacting us. We will get back to you as soon as possible.

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