- Goods exchange and returns
You can only request a size exchange for the exact same product you have purchased. Before requesting a size exchange make sure that the size you are requesting is available in our store.
In order to make a size change you have to fill in the form here below, including: order number, name, quantity and sku of the item you want to change and which size you would like to receive in exchange within 30 days after delivery.
Once the request has been made, we will shortly send the return label to be attached to the shipment with all the instructions for shipping the goods to our warehouse.
The customer is responsible for returning the product.The subsequent shipping of the product size change is at the store's expense. Once we have received the item, we will only exchange it if it is not damaged.
Ifthe item is damaged, we will NOT exchangeit.
We recommend that you use a forwarder with delivery confirmation so that we both can verify the receipt of your package.
N.B. Sea Shepherd Store is not responsible for lost returns. If the item received is damaged the exchange will not be made.
We only accept returns if the goods are considered to be defective.
Goods shall be considered defective if, upon receipt, they are damaged or show manufacturing defects within 24 months from the date of purchase. In such cases, it is possible to return the item which, subject to verification and approval, will result in the issue of a voucher of equal value to the returned product to be used within one year.
Items must be returned including all "tags" and "labels", in the same condition in which they were sent. In addition, the returned products must not be damaged, stained, washed, altered, worn or used. If these conditions are not met, the return cannot be accepted.
We only reimburse shipping costs in the event of a shipping error or defective material..
Online Customer Service
Sea Shepherd Store
SEND US A REQUEST FOR SIZE EXCHANGE OR RETURN
Please include in your message: name, quantity and sku (product code) for each item you wish to return.
For size exchange: indicate which size you would like to receive in exchange.
For return: indicate the reason for return.
Ex. Unisex Victory of the Whale T-shirt | Black - SKU:SEA201L - QT.1 - please indicate size M or the reason for return.
N.B. please make sure the size you wish to receive in exchange is in stock