Quick self-service return procedure 

You can access the quick, self-service return process with the email address associated with your customer profile that you use to view your orders and account information. When you enter your email address, you will receive an email with a temporary six-digit code that you must enter to log in.

If you log in with an email address not associated with an existing customer profile, a new customer profile will be created automatically.

You can access via this link to the quick, self-service return procedure.

PLEASE NOTE: If you are asking for a size change replacement in the "note" field you will need to enter the size of the item you are asking for a replacement

Size change:

You can only request a size change for the same product you purchased by first checking the availability of the new size in our store, Within 30 days after delivery.

To request an exchange, enter the new size In the "note" field.

After your request, you will receive email instructions for shipping your return to our warehouse.

Return shipping is the responsibility of the customer, while that of the new item for size change is our responsibility. We will proceed with the exchange only if the item is not damaged. In case of damage, the exchange will not be made.

Returns:

We only accept returns if the goods are considered to be defective.

Goods shall be considered defective if, upon receipt, they are damaged or show manufacturing defects within 24 months from the date of purchase. In such cases, it is possible to return the item which, subject to verification and approval, will result in the issue of a voucher of equal value to the returned product to be used within one year.

Items must be returned including all "tags" and "labels", in the same condition in which they were sent. In addition, the returned products must not be damaged, stained, washed, altered, worn or used. If these conditions are not met, the return cannot be accepted.

We only reimburse shipping costs in the event of a shipping error or defective material..

Online Customer Service
Sea Shepherd Store