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VIA ASOLANA 14/1 PIEVE DEL GRAPPA TREVISO, 31017

Customer Service Hours:
Mon-Tue-Thurs-Fri: 09:00 - 11:00

SEND US A REQUEST FOR SIZE EXCHANGE OR RETURN

Please include in your message: name, quantity and sku (product code) for each item you wish to return.
For size exchange: indicate which size you would like to receive in exchange.
For return: indicate the reason for return.
Ex. Unisex Victory of the Whale T-shirt | Black - SKU:SEA201L - QT.1 - please indicate size M or the reason for return.
N.B. please make sure the size you wish to receive in exchange is in stock

Surname and First Name (mandatory)EMAIL (required)PHONE NUMBERYOUR MESSAGE (required)

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RETURNS AND EXCHANGE OF GOODS

For all exchange or refund requests, please see our returns policy.

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Size change:

You can only request a size exchange for the exact same product you have purchased. Before requesting a size exchange make sure that the size you are requesting is available in our store.

In order to make a size change you must fill out the form here.

The return shipment of the product is paid for by the customer, the subsequent shipment of the product size change is paid for by the store. Once we receive the item, we will proceed with the exchange if and only if it is not damaged.

VERY IMPORTANT:
- we do not accept returns sent by Italian Post or SDA!
- we do not accept returns for size changes for products in the Print on Demand collection. For details see the collection page.

Returns:

We only accept returns if the goods are deemed to be defective.

In such cases, it is possible to return the item which, subject to verification and approval, will result in the issue of a voucher of equal value to the returned product to be used within one year.

Items must be returned including all "tags" and "labels", in the same condition in which they were sent. In addition, the returned products must not be damaged, stained, washed, altered, worn or used. If these conditions are not met, the return cannot be accepted.

Thank you for contacting us. We will get back to you as soon as possible.

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