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Privacy Policy

Dear User, Sea Shepherd Store srl has great respect for your privacy. The data that may be communicated by the User through the Site will be treated with the utmost care and with all the tools necessary to ensure their security, in full compliance with current legislation to protect the confidentiality of data. We wish to inform you that the "European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data" (hereinafter "GDPR") provides for the protection of individuals with regard to the processing of personal data as a fundamental right. Pursuant to Article 13 of the GDPR, therefore, we inform you that:

A. CATEGORIES OF DATA:

The subject of the processing may be your personal data such as:

  • a. Automatically collected data. The computer systems and applications dedicated to the functioning of this website detect, during their normal operation, some data (whose transmission is implicit in the use of Internet communication protocols) potentially associated with identifiable users. The data collected include IP addresses and domain names of the computers used by users who connect to the site, URI (Uniform Resource Identifier) addresses of the resources requested, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters regarding the operating system.) and other parameters regarding the operating system, the browser and the computer environment used by the user, the name of the internet service provider (ISP), the date and time of the visit, the web page of origin of the visitor (referral) and of exit.
  • b. Data provided voluntarily by the user. The voluntary and explicit sending of electronic mail to the addresses indicated in the different access channels of this site does not imply a request for consent and entails the acquisition of the address and data of the sender, necessary to respond to requests, as well as any other personal data included in the message. Such data is understood to be voluntarily provided by the user at the time of the request for the provision of the service. By entering a comment or other information, the user expressly accepts the privacy policy, and in particular agrees that the contents entered are freely distributed to third parties. On the contrary, specific summary information will be reported or displayed on the pages of the site set up for particular services on request (forms). The user must therefore explicitly consent to the use of the data contained in these forms in order to send the request.
  • c. Cookies. The site uses cookies. The data collected thanks to cookies can be used to access parts of the site or for statistical purposes or to make the browsing experience more pleasant and more efficient in the future, trying to assess user behaviour and modify the proposed offer of content according to their behaviour. A specific cookie policy is available for further information.
  • d. Plug-ins. The site also incorporates plug-ins and/or buttons for social networks, in order to allow easy sharing of content on your favorite social networks. These plug-ins are programmed so as not to set any cookies when you access the page, to protect the privacy of users. Cookies may be set, if so provided by the social networks, only when the user makes actual and voluntary use of the plug-in. Please note that if the user navigates while logged into the social network then he has already consented to the use of cookies conveyed through this site at the time of registration with the social network. The collection and use of information obtained by means of the plug-in are governed by the respective privacy policies of the social networks, to which please refer.
B. DATA CONTROLLER:

the holder of the treatment is She Shepherd Store s.r.l., Via Asolana 14/1, 31017 Pieve del Grappa, TV, P.Iva 05118910263, which can be contacted at the e-mail address contact@ seashepherdstore.it

C. SOURCE OF PERSONAL DATA: 

The personal data in the possession of the Owner are collected directly from the interested party.

D. PURPOSE OF DATA PROCESSING AND LEGAL BASIS:

The processing of your data has as its purpose and legal basis:

  • 1) For automatically collected data, the legal basis is the legitimate interest of the owner and the purpose is to ensure and improve the web browsing experience.
  • 2) For data provided voluntarily by the user, the legal basis is consent and, for sending e-mails to our addresses, the purpose is to be able to send answers to specific requests made by the user; for forms, the purpose is indicated in the specific informative note.
  • For cookies and plug-ins: see the specific cookies policy.
E. DATA RECIPIENTS: 

within the limits pertinent to the purposes of processing indicated, your data may be communicated to partners, consulting companies, private companies, third party technical service providers, hosting providers, IT companies, communication agencies,...

F. TRANSFER OF DATA TO THIRD COUNTRIES:

This site may share some of the data collected with services located outside the European Union. In particular through social plug-ins and the Google Analytics service. The transfer is authorized and strictly regulated by Article 45, paragraph 1 of EU Regulation 2016/679, so it does not require specific authorizations.

G. RETENTION PERIOD:

according to the principle of storage limitation (art.5, GDPR), a check on the obsolescence of the data stored in relation to the purposes for which they were collected is carried out periodically. In particular:
a ) automatically collected data are processed, for the time strictly necessary, for the sole purpose of obtaining statistical information on the use of the site and to check its regular operation, including for security purposes or according to the deadlines provided for by law.
b) Data provided voluntarily by the user will be kept for a period of time not exceeding the achievement of the purposes for which they are processed or according to the deadlines provided for by law.

H. RIGHTS OF THE DATA SUBJECT:

the data subject shall always have the right to request from the Controller access to his/her data, rectification or erasure thereof, restriction of processing or the possibility to object to processing, to request data portability, to withdraw consent to processing by asserting these and other rights provided for by the GDPR by simple communication to the Controller. The data subject may also lodge a complaint with a supervisory authority.

I. COMPULSORY OR NON-COMPULSORY CONTRIBUTION:

the conferment of your data is compulsory during the navigation of our website as regards points D.1 and D.2 of the above-mentioned purposes, in order to allow the correct supply of the service. The conferment of your data for point D.3 is instead optional and will not compromise in any way the provision of the service.

J. METHODS OF DATA PROCESSING:

The personal data provided by you will be processed in compliance with the above-mentioned regulations and with the obligations of confidentiality that govern the activity of the Data Controller. The data will be processed both by computer and on paper and on any other type of suitable support (e.g. cloud systems, storage systems and digital storage, ...), in compliance with appropriate technical and organizational security measures provided by the GDPR.

K. FINAL NOTES AND HOW TO UPDATE:

The information is provided only for this website and not for other websites that may be consulted by the user through links contained in this site. The information notice may be subject to changes due to the introduction of new regulations in this regard, therefore the user is invited to periodically check this page to keep abreast of the latest legislative changes. Receding versions of this information notice may always be requested from the Data Controller.

M. AUTOMATED DECISION-MAKING PROCESSES:

There are automated decision-making processes.

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RETURNS AND EXCHANGE OF GOODS

For all exchange or refund requests, please see our returns policy.

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Size change:

You can only request a size exchange for the exact same product you have purchased. Before requesting a size exchange make sure that the size you are requesting is available in our store.

In order to make a size change you must fill out the form here.

The return shipment of the product is paid for by the customer, the subsequent shipment of the product size change is paid for by the store. Once we receive the item, we will proceed with the exchange if and only if it is not damaged.

 VERY IMPORTANT:
- we do not accept returns sent by Italian Post or SDA!
- we do not accept returns for size changes for products in the Print on Demand collection. For details see the collection page.

Returns:

We only accept returns if the goods are deemed to be defective.

In such cases, it is possible to return the item which, subject to verification and approval, will result in the issue of a voucher of equal value to the returned product to be used within one year.

Items must be returned including all "tags" and "labels", in the same condition in which they were sent. In addition, the returned products must not be damaged, stained, washed, altered, worn or used. If these conditions are not met, the return cannot be accepted.

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